Scenerios based 'Servicenow Developer' Interview Questions-Coding-2

 1)make attachment mandatory on form submission

Answer:-USE Before BR

Path:- system navigator>Business rule

CODE:-

if(current.hasAttachments()==true){

gs.addInfo("has attachment");

}

else{

gs.addErrormassage("no attachment");

current.setAbortAction(true);

}

2) remove duplicate records while loading data from temp table to target table

Answer:-USE Before BR

Path:- system navigator>Business rule

CODE:-

var gr=new GlideRecord("import set table");

gr.addQuery("serial_number",current.serial_number);

gr.setLimit(1);

gr.query();

if(gr.getRowCount()>1){

gs.log("aborting insertion of serial number "+current.serial_number+"already exits");

current.setAbortAction(true);

return;

}

3) auto populate logged in user into caller feild

Answer:-USE client script

Path:- system navigator>client script ONLOAD

CODE:-

if(g_form.isNewRecord()){

g_form.setValue("caller_id",g_user.userID);

}

4) set priority high when caller of the incident is Admin

Answer:-USE client script

Path:- system navigator>client script ONLOAD

CODE:-

function onLoad(){

g_user.hasRole("admin",true);

g_form.setValue("priority",2);

}

5)auto populate callers email id in email feild 

Answer:-USE client script

Path:- system navigator>client script ONchange

CODE:-

var calleremail=g_form.getReferance("caller_id").email;

g_form.setvalue("u_email",calleremail);

6)All resolved incident tickets of last month will get auto closed on every 1st of the month

Answer:-USE scheduled job

Path:- system navigator>scheduled job

CODE:-

var gr=new GlideRecord("incident");

gr.addEncodedQuery("paste query of resolved incident to close");

gr.query();

while(gr.next()){

gr.state="7";

gr.work_notes="closed";

gr.close_code="";

gr.close_notes="";

gr.update();

}

7)creates button on form if the user click on form child incident will be closed

Answer:-USE UI SCRIPTS

Path:- system navigator>UI SCRIPTS

CODE:-

action name:-sys_demo

onclick function:-demo();

function demo(){

var answer=confirm("you wants to close child incident ");

if(answer==true){

gsftsubmit(null,g_form.getFormElement(),"sys_demo");

}

}

var gr=new GlideRecord("incident");

gr.addQuery("parent_incident",current.sys_id);

gr.query();

while(gr.next())

{

gr.state="7";

gr.work_note="child incident closed";

gr.close_code="";

gr.close_notes="";

gr.update();

}

action.setRedirectURL(current);

8)if the caller of the incident is VIP user then urgency shold be high and alert pop with vip  user 

Answer:-USE onchange client script

Path:- system navigator>client script

CODE:- when caller feild changes

var vipalert=g_form.getReferance("caller_id",vipfunction);

function vipfunction(vipalert){

if(vipalert.vip=="true"){

g_form.setVaule("urgency",1);

alert("caller of the incident is vip user");

}

}

9) when the priority of the incident changes then trigger notification to assignment group and caller that contains current priority and who changed priority? 

Answer:-USE event registry,BR,notification

Path:- system navigator>event registry

CODE:-

-event registry:-

• event name-demo_priority_change
• table:-incident
• fired by:- business rule

-After Business Rule:-

previous.priority.changes();

{

gs.eventQueue("event name",current,gs.getUserDisplayName(),current.priority);

}

-Email Notification:-

• when to send:- event fired> select event name
• who will receive:- select users 
• what it contains:-

     HI ${caller_id}.

priority of the incident is changed :-

priority changed by:- ${event.parm1}

new priority :- ${event.parm2}.

Thanks!

10) in problem record hide notes section when state is 102?

Answer:-USE onchange client script

Path:- system navigator>client script

CODE:-

if(g_form.getvalue("state")=="102"){

g_form.setSectionDisplay("notes",false);

}

return;